• Notice:

  • 👉The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted. Please check your customized information carefully.

  • 👉When you order a product, it is specially designed and prepared for you. We make return and exchange service for damages caused by the design or the product. If you have a problem, feel free to message me.

  • SHIPPING AREAS

  • We currently only ship to the United States, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Ireland, Italy, Japan, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden.

  • How long for shipment?

  • The time frame of an order delivery is divided into two parts:Order Handling Time: 3-5 business days + Transit Time: 7~9 business daysShipping methods: air transport

  • Standard Shipping:

  • Order Price < $59, shipping fee $6.99, about 10-14 business daysOrder Price over $59, Free shipping, about 10-14 business days  

  • Note:

  • 1): All prices displayed on our website exclude sales tax/VAT. Any applicable taxes will be calculated and displayed at checkout based on your delivery address.

  • 2): The shipping time will be affected by public holidays, bad weather and international couriers.

  • HOW WILL I KNOW MY ORDER HAS SHIPPED?

  • You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

  • If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

  • If it is over your estimated arrival date, please contact us, and we can take care of this for you.

  • Please note:If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.

  • Incorrect Address

  • Make sure you provide the correct address at checkout because:

    • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
    • We are not responsible if your order gets delivered to the wrong address or returned to the sender. Before reaching out to our customer support, please check your given shipping address first.
    • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.For any other questions, please contact us here or send an email to service@wowiva.com.